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CRANBERRY CAT INTERNET POLICIES


PRIVACY

Your privacy is of the utmost importance to Cranberry Cat and we do everything in our power to protect it. We appreciate your support as we continue to maintain your trust and confidence by providing you a safe and secure online atmosphere in which to enjoy our services. Any personal information you provide to us is held solely by Cranberry Cat in the strictest of confidence. We will never give out, share, sell, rent or otherwise distribute your private information to anyone or any other entity unless it becomes legally required by law. We use the most up-to-date encryption technologies when collecting such information from you to guard against the unauthorized access of your data.

 Our shopping cart system is Cart Manager and they require identifiable information for the purpose of processing your order. Their privacy policy can be viewed at http://www.cartmanager.net/administration/privacypolicy.php3. We use Authorize.net for credit/debit card processing so we never receive your card information when you order online. We receive an authorization for your card but it is not charged until we are ready to ship. You can read their privacy policy at http://www.authorize.net/company/privacy/. If you place an order via email, please provide a phone contact for payment - never include your credit card information in an email. If you place an order by phone or email, we will destroy your card information upon approval of charge unless you have requested Cranberry Cat to keep such information on file in a secure environment. Please check the privacy policy for PayPal if you choose to pay through their system.
 

SHIPPING

It is our policy to ship your order out within 48 hours or less. Orders place on Friday may not be shipped until the following Monday. We charge the actual freight charge plus a small handing fee to cover real expenses involved in the shipping of your order. If at any time we can save you over $1.00 of what our shopping cart figured for freight, we will either (depending on your method of payment)adjust your credit card total or issue you a PayPal refund (subject to their new policy of not refunding the fees we still have to pay on refunds). Shipping cost is based on weight and distance calculated by USPS, however, the cart occasionally overcharges so we adjust for that.  When a customer makes changes to their order before it is shipped that alters the weight and cost of the freight, the original order, at our discretion, may be canceled with a full refund and the customer will be asked to place a new order.  We reserve the right to adjust shipping charges.
 
 
OUT OF STOCK ITEMS

If you order something that is out of stock, we do not place it on back-order. We will contact you via email to let you know of the shortage and to confirm if the product will be back in stock or not. At that time, you can notify us if you want to reorder the item for future shipment understanding that there may be additional shipping charges. If you have paid by PayPal, we will issue you a store credit or refund your PayPal account at your request. If you used a credit card, we will correct the amount before the charge is put through. (We obtain only an authorization on your charge until we are ready to ship at which time we submit the charge for capture.)  Alternately, on items we can get back in stock, if you would like, we can hold your order until the items come back in.
 
 
SPECIAL ORDERS

All special orders must be prepaid and are subject to no refund without prior consent. A refund may not be issued if the product is something we do not normally stock or the quantity is excessive for our current stock levels.
 
 
RETURNS

All returns MUST have a Return Authorization number provided by Cranberry Cat PRIOR to shipping back to us. You must ship product back at your expense in the same manner it was shipped to you, with all papers returned to their protective sleeves.  You may be subject to a 20% restocking fee and the original shipping charges will not be refunded unless the product is defective or a mistake was made by Cranberry Cat. Request must be made by email listing the items you are returning. This request must be received within one (1) week of receipt if you have changed your mind about a product. A notice of any damaged product or mistake in shipping made by Cranberry Cat needs to be submitted within 10 days of receipt of product. Returned product cannot have any damage such as bends, folds, tears, wrinkles, cuts. stains, dirt, fingerprints, etc., and barcode strips must still be intact if they were part of the item originally.  All products were shipped to you from a non-smoking environment. Since papers can absorb odors and retain them, any hint of smoke, mildew or other unnatural odors would make it unable for us to resell and therefore will not  be refunded.  Please contact us with any questions you may have.


RIGHT TO LIMIT QUANTITIES

In the scrapbooking industry today, there are single production runs on many products, which means once they are sold out by the manufacture or their authorized distributors, these products are no longer available.  On discontinued production items that we can no longer restock, we may, at our sole discretion, LIMIT or restrict purchase quantities, especially to a scrapbook business, to provide an opportunity for more individuals to have these products to enhance their scrapbooking memories. We appreciate your understanding of Cranberry Cat’s selling policy.



Last updated April 27, 2021

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