Supplying the Creative World of Scrapbooking
|
|
OUR INTERNET POLICIES
PRIVACY
Your privacy is of the utmost importance to Cranberry Cat and we do everything in our power to protect it. We appreciate your support as we continue to maintain your trust and confidence by providing you a safe and secure online atmosphere in which to enjoy our services. Any personal information you provide to us is held solely by Cranberry Cat in the strictest of confidence. We will never give out, share, sell, rent or otherwise distribute your private information to anyone or any other entity unless it becomes legally required by law. We use the most up-to-date encryption technologies when collecting such information from you to guard against the unauthorized access of your data.
Our shopping cart system is Cart Manager and they require identifiable information for the purpose of processing your order. Their privacy policy can be viewed at http://www.cartmanager.net/administration/privacypolicy.php3. We use Authorize.net for credit/debit card processing so we never receive your card information when you order online. We receive an authorization for your card but it is not charged until we are ready to ship. You can read their privacy policy at http://www.authorize.net/company/privacy/. If you place an order via email, please provide a phone contact for payment - never include your credit card information in an email. If you place an order by phone or email, we will destroy your card information upon approval of charge unless you have requested Cranberry Cat to keep such information on file in a secure environment. Please check the privacy policy for PayPal if you choose to pay through their system.
SHIPPING
It is our policy to ship your order out within 48 hours or less. Orders place on Friday may not be shipped until the following Monday. We charge the actual freight charge plus a small handing fee to cover real expenses involved in the shipping your order. If at any time we can save you over $2.00 of what our shopping cart figured for domestic freight within the continental United States, we will issue you a store credit to use on a future order. We reserve the rights to adjust shipping charges.
OUT OF STOCK ITEMS
If you order something that is out of stock, we do not place it on back-order. We will contact you via email to let you know of the shortage and to confirm if the product will be back in stock or not. At that time, you can notify us if you want to reorder the item for future shipment understanding that there may be additional shipping charges. If you have paid by PayPal, we will issue you a store credit or refund your PayPal account at your request. If you used a credit card, we will correct the amount before the charge is put through. (We obtain only an authorization on your charge until we are ready to ship at which time we submit the charge for capture.)
SPECIAL ORDERS
All special orders must be prepaid and are subject to no refund without prior consent. A refund may not be issued if the product is something we do not normally stock or the quantity is excessive for our current stock levels.
RETURNS
All returns must have a return authorization prior to shipping back to us at your expense, may be subject to a 20% restocking fee and the original shipping charges will not be refunded unless the product is defective or a mistake was made by Cranberry Cat.
Last updated November 2, 2011
©2011 Cranberry Cat
Webmaster: webcat@cranberrycat.com